Legal Document
Privacy Policy
Last updated: February 16, 2026
This Privacy Policy explains how RunwayStar Pets ("RunwayStar", "we", "us", or "our") collects, uses, discloses, and protects information when you use our mobile app, website, and related services (collectively, the "Services").
1. Information We Collect
We may collect the following categories of information:
Account Information: email address, account identifiers, and profile details you provide.
Content You Submit: photos and images you upload (including pet images) and output images generated through the Services.
Transaction and Subscription Data: subscription status, purchase history, and billing metadata provided by app store or payment partners (we do not receive full payment card numbers).
Usage and Device Data: app events, crash logs, device type, operating system, app version, and approximate geolocation inferred from IP address.
Support Communications: information you include in support requests and messages.
2. How We Use Information
We use information to:
Provide, operate, and maintain the Services and generated image features.
Authenticate users and manage accounts.
Process subscriptions, credits, and transactions.
Improve performance, reliability, safety, and user experience.
Detect, prevent, and investigate fraud, abuse, or policy violations.
Respond to support requests and service communications.
Comply with legal obligations and enforce our Terms.
3. Legal Bases (Where Applicable)
Where required by law, we process personal information based on one or more legal bases, including performance of a contract, legitimate interests, consent, and legal compliance.
4. How We Share Information
We may share information with:
Service providers that host infrastructure, analytics, customer support, authentication, and payment/subscription tooling.
Professional advisors and auditors where needed for business operations.
Authorities or other parties when required by law or to protect rights and safety.
Successors in connection with a merger, acquisition, financing, or sale of assets.
We do not sell personal information for monetary consideration.
5. Data Retention
We retain information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
6. Your Privacy Rights
Depending on your location, you may have rights to request access, correction, deletion, portability, or restriction of certain processing. You may also have the right to appeal a denied request.
To exercise rights, contact support@runwaystar.me. We may verify your identity before completing a request.
7. Cookies and Similar Technologies
Our website and app may use cookies, local storage, and similar technologies for authentication, security, analytics, and product improvement. You can manage cookie preferences through browser settings where available.
8. Children’s Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and address the issue.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
10. International Transfers
Information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date and provide additional notice where required by law.
12. Contact Us
For privacy questions or requests, contact support@runwaystar.me.